Policy clause example
Shopify support response scope clause for digital products
Use this page when a digital-product buyer needs file access, license, delivery, and refund boundaries. The sample is copy guidance for clarity, not legal advice and not a promise about any specific store outcome.
Clause example
How should support response scope be described?
Support can help clarify order, product, delivery, return, or policy questions. Include the order number if available and the specific detail you want confirmed. For digital products, keep this clause close to the relevant product, policy, support, or order information and replace placeholders with actual store terms.
This is not legal advice. Review the clause against the store's actual policy, operations, jurisdiction, product details, and support process before using it.
Facts to include
Support Topics
Make this detail visible in the relevant policy or link to the page where buyers can confirm it.
Order Number If Available
Make this detail visible in the relevant policy or link to the page where buyers can confirm it.
Specific Question
Make this detail visible in the relevant policy or link to the page where buyers can confirm it.
Claims to avoid
- instant reply guarantees
- support promises without process
- Fake reviews, fake user counts, hidden pricing, or official Shopify affiliation claims.
- Promises of traffic, ranking, sales, conversion, legal, tax, safety, fulfillment, carrier, or platform outcomes.