Rewrite pattern
- Name the shopper worry in one plain phrase.
- Replace vague reassurance with one specific fact.
- Use a clear link label if the answer lives on another page.
- Avoid popularity claims and broad guarantees.
Returns link microcopy
Returns link unclear support route fixer
Use this guide to replace unclear support route in the line that points shoppers to return details with a shorter, clearer line that points to real store information.
Example direction
For the line that points shoppers to return details, do not rely on Need help?. Point to support email, order number, product name, expected response window so the shopper knows what detail they can verify.
Related microcopy fixes
vague link label
Weak pattern: Learn more.
Open this fixmissing shipping window
Weak pattern: Ships fast.
Open this fixunclear return condition
Weak pattern: Easy returns.
Open this fix