Eligibility first
Make the exchange answer depend on policy, item condition, return window, and stock.
Free browser-local tool
Exchange request instructions for Shopify support.
Exchange requests need clear inventory, return-window, and label instructions. Use this tool to draft policy-safe copy for size swaps, color changes, gift exchanges, and exchange requests that may not be eligible.
No checkout. No waitlist. No upload. Drafts are generated locally in your browser and should be edited against your actual exchange, return-label, inventory, and support policy.
What this helps clarify
- How to explain exchange review without promising approval.
- How to describe inventory, size, color, final sale, and custom-item boundaries.
- How to separate return-label steps from replacement timing.
- How to keep exchange wording consistent across FAQ, support replies, and return portal copy.
Generated draft
Choose a situation and store type, then generate a draft. Edit it against your actual store policy before publishing or sending.
Long-tail wording examples
These self-serve examples are for clearer Shopify support copy. They are not legal, refund, tax, payment, shipping-carrier, or compliance advice.
Inventory clarity
Avoid promising a replacement variant until availability is confirmed.
Return-label steps
Explain label and return shipment steps separately from exchange approval and replacement timing.