Return policy copy explains how an item comes back. Refund policy copy explains how money is handled after eligibility is confirmed. This page gives a clear, self-serve way to decide what belongs in each type of copy for customers looking for support expectations and response clarity.
| Return policy | Refund policy |
|---|---|
| Use return policy copy for return windows, item condition, packaging, and where customers start the process. | Use refund policy copy for refund timing, payment method handling, and eligibility boundaries. |
| Use on this contact page when: the shopper needs clear expectations before taking the next step. | |
Plain version: Start with the shopper's question, name the relevant rule, then give the next step without adding a broader promise.
Safer wording: "Here is what this means for your order. If your case falls outside this summary, check the full policy or contact support before purchasing."
This is an educational copy example, not legal advice. Use it as a drafting aid and adapt it to the store's actual operations.