Good fit
Use this when you need clear first-draft wording for Shopify digital product support, download instructions, customer replies, or internal notes.
Free browser-local Shopify tool
Shopify refund-safe reply generator for digital products
A free browser-local generator for policy-safe digital product refund-demand replies without refund promises, legal advice, or payment advice.
Runs in your browser
This tool does not upload your inputs, does not collect email, and does not create checkout, waitlist, request-link, or custom-service purchase flows. Use it to draft safer wording, then adapt the output to your actual store policy.
Generate a refund-safe reply
Output
Safety boundary
The output avoids refund promises, legal advice, payment advice, restored-access promises, replacement-file promises, and delivery-time promises.
Privacy boundary
Ask only for order number, purchase email, device, browser, and a screenshot with private information hidden.
What to customize
- Your product name and file type.
- Your actual store policy.
- Your support email and help center link.
- The specific instruction page customers should check.
Do not add
- Checkout links that are not live.
- Request-link or waitlist language.
- Promises about refunds, access, replacement files, or timing.
- Requests for passwords, codes, full card numbers, mailbox access, or remote access.