When to use it
Use in macros and help center copy to avoid admission, refund, replacement, or legal promises.
Use the wording to collect comparison details, clarify the expectation gap, and keep policy boundaries clear.
Item not as described no-promise note template
Add a clear policy boundary to not-as-described replies.
This is a free wording template. It does not process payments, admit listing error, provide legal advice, approve returns, issue refunds, replace items, or promise compensation.
Subject line
Item description policy note
Adapt for Shopify email, a help desk macro, or a manual support reply.
Copy-ready template
An item-not-as-described report does not automatically confirm a listing error, refund eligibility, replacement, return approval, credit, compensation, or legal claim. Store support can review order information and customer-provided details, then explain the options available under the published policy.