When to use it
Use on help centers or order support pages where customers need a quick answer.
Use the wording to collect comparison details, clarify the expectation gap, and keep policy boundaries clear.
Item not as described FAQ answer builder
Create concise FAQ wording for not-as-described reports.
This is a free wording template. It does not process payments, admit listing error, provide legal advice, approve returns, issue refunds, replace items, or promise compensation.
Subject line
Item not as described FAQ answer
Adapt for Shopify email, a help desk macro, or a manual support reply.
Copy-ready template
Question: What should I do if my item is not as described?
Answer: Contact support with your order number, product name, a short description of what seems different, photos of the item received, and the product page or screenshot you are comparing it with if available. Support can review the information and explain the options under the store policy.