Free post-purchase instruction resource

Shopify Digital Product Order Confirmation Instructions Copy

Use this page to draft order confirmation instructions for digital products that reduce avoidable support questions. The copy is informational and self-serve, with no checkout, waitlist, custom service offer, or delivery-time promise.

View product previewView product statusDelivery & Support

Customer moment

A customer receives an order confirmation and is unsure whether the file is attached, emailed separately, inside an account, or linked on a support page.

Safe boundary

Do not guarantee inbox placement or immediate delivery. Explain where to look and how to contact support safely.

Search intent covered

shopify digital product order confirmation instructionsdigital download order confirmation copyorder email instructions digital product

Instruction structure

  1. Say what the customer should do first.
  2. Explain where the file, link, account route, or support page lives.
  3. Describe what information support can use safely.
  4. Link to Delivery & Support, Terms, Privacy Policy, or product status.
  5. Avoid promising timing, outcomes, third-party compatibility, or manual handling.

Privacy boundary: do not ask for passwords, one-time codes, full card numbers, IDs, private account links, mailbox access, API keys, private files, or remote access.

Short template

Thanks for your order. Here is the simplest way to start: 1. Check the delivery instructions linked with this product. 2. Save the file or link somewhere you can find again. 3. Review the README, license, and support notes before editing, printing, importing, or sharing. 4. If you need help, contact support with only your order number or purchase email. Please do not send passwords, one-time codes, full card numbers, account access, private files, or remote access.

Do say

  • Start here.
  • Check this public support page.
  • Keep your order number handy.
  • Review the license before sharing or commercial use.

Avoid saying

  • Your file is guaranteed to arrive instantly.
  • We will manually set this up for you.
  • Send your login so we can check.
  • This works perfectly in every app or device.

Specific examples

Related instruction resources