Free post-purchase instruction resource
Shopify Digital Product Getting Started Guide Copy
Use this page to draft getting-started guide copy for digital products that reduce avoidable support questions. The copy is informational and self-serve, with no checkout, waitlist, custom service offer, or delivery-time promise.
Customer moment
A customer needs a first-use guide that turns a download into a calm sequence of steps.
Safe boundary
Do not promise creative outcomes, device compatibility, or custom setup. Keep the guide practical and product-specific.
Search intent covered
digital product getting started guide copyshopify downloadable product instructionsdigital template getting started guideInstruction structure
- Say what the customer should do first.
- Explain where the file, link, account route, or support page lives.
- Describe what information support can use safely.
- Link to Delivery & Support, Terms, Privacy Policy, or product status.
- Avoid promising timing, outcomes, third-party compatibility, or manual handling.
Privacy boundary: do not ask for passwords, one-time codes, full card numbers, IDs, private account links, mailbox access, API keys, private files, or remote access.
Short template
Thanks for your order. Here is the simplest way to start:
1. Check the delivery instructions linked with this product.
2. Save the file or link somewhere you can find again.
3. Review the README, license, and support notes before editing, printing, importing, or sharing.
4. If you need help, contact support with only your order number or purchase email.
Please do not send passwords, one-time codes, full card numbers, account access, private files, or remote access.
Do say
- Start here.
- Check this public support page.
- Keep your order number handy.
- Review the license before sharing or commercial use.
Avoid saying
- Your file is guaranteed to arrive instantly.
- We will manually set this up for you.
- Send your login so we can check.
- This works perfectly in every app or device.