Free license support copy resource

Shopify Digital Product License Question Support Copy

Use this page to answer digital product license question with plain-English support wording, clear license boundaries, and no legal advice, resale approval, third-party rights, or extra permission grants.

View product preview View product status Delivery & Support

Customer moment

A buyer asks what they are allowed to do with a digital product after purchase.

Safe boundary

Point to the published license or Terms as the source of truth. Do not create new rights in a support reply or give legal advice.

Search intent covered

shopify digital product license question supportdigital product license email copylicense question support copy shopify

Reply structure

Acknowledge the license, usage, or rights question without sounding defensive.
Point to the product page, Terms, license notes, or support page as the source of truth.
State what is included only if that wording is already published.
Say support cannot grant extra rights in a casual reply.
Avoid legal advice, trademark clearance, resale permission, redistribution approval, platform approval, or third-party-rights promises.

Privacy boundary: do not ask for passwords, card numbers, one-time codes, government ID, mailbox access, account login, private files, API keys, or remote access.

Safe reply template

Hi [name], Thanks for asking about digital product license question. The published product page, license notes, Terms, and support policy are the source of truth for what is included with the purchase. I can help point you to the relevant public wording, but I cannot grant additional rights, provide legal advice, confirm third-party permissions, or approve resale, redistribution, client work, team use, or commercial use unless those permissions are clearly included in the published license. Please do not send passwords, card numbers, one-time codes, private files, account access, API keys, or remote access. Thanks, [store name]

Do say

The published license wording controls the answer.
Support can point to existing public terms.
Extra permissions need explicit written policy language.
This reply is not legal advice or third-party clearance.

Avoid saying

You can resell it anywhere.
You own all rights after purchase.
This clears third-party trademarks or platform rules.
One purchase covers unlimited clients or teams unless published.