Free gift and recipient support copy resource

Shopify Digital Template Client Delivery Support Copy

Use this page to explain client delivery support wording for digital templates with privacy-safe, policy-based wording. It helps sellers answer recipient, team, classroom, and client-delivery questions without promising transfers, manual handling, or extra access rights.

View product preview View product status Delivery & Support

Customer moment

A customer asks whether they can deliver a template, exported file, or final result to their own client.

Safe boundary

Do not promise commercial use, transfer, resale, or client delivery rights unless the published license allows it.

Search intent covered

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Reply structure

Clarify who purchased and who needs access.
Point to the published delivery, license, and support policy.
Ask only for low-risk order identifiers through official support if needed.
Explain what support can review without promising changes.
Avoid promising email reassignment, recipient transfer, team rights, bulk delivery, or manual setup.

Privacy boundary: do not ask for passwords, one-time codes, full card numbers, account access, mailbox access, private files, API keys, private links, IDs, or remote access.

Short template

Hi [name], Thanks for asking about this client delivery. I can help explain the delivery and support policy we publish for this digital product. If support needs to locate an existing order, please send only the order number or purchase email through our official support route. Do not send passwords, one-time codes, full card numbers, account access, mailbox access, private files, API keys, or remote access. This message does not promise email reassignment, recipient transfer, team access, license changes, bulk delivery, or manual setup unless those options are already published in the product policy. Thanks, [store name]

Do say

The published delivery policy explains the access route.
The license or Terms are the source of truth.
Support can review an existing order safely.
Please use the official support page.

Avoid saying

We guarantee transfer to another recipient.
Send us the recipient login.
Your whole team can use it unless policy says so.
We will manually deliver every copy.