When to use it
Use when a customer asks about an import fee or payment notice from a carrier or customs office.
Use the wording to explain what the tracking page says, request carrier/customs notice details, and keep policy boundaries clear.
Customs fee notice email template
Respond when a customer receives a customs fee notice.
This is a free wording template. It does not process payments, provide tax or legal advice, act as a customs broker, contact carriers, issue refunds, replace items, or promise customs or delivery outcomes.
Subject line
Customs fee notice question
Adapt for Shopify email, a help desk macro, or a manual support reply.
Copy-ready template
Hi {{customer_first_name}},
Thanks for sharing the customs fee notice for order {{order_number}}. Import fees, duties, taxes, and local charges can vary by destination and are typically handled by the carrier or local authority.
Please follow the official instructions from the carrier or customs office. Store support can explain our published shipping policy, but this email is not tax or legal advice.
Best,
{{store_name}} Support