When to use it
Use in macros and help center copy to avoid clearance or delivery promises.
Use the wording to explain what the tracking page says, request carrier/customs notice details, and keep policy boundaries clear.
Customs delay no-guarantee note template
Add a clear policy boundary to customs delay replies.
This is a free wording template. It does not process payments, provide tax or legal advice, act as a customs broker, contact carriers, issue refunds, replace items, or promise customs or delivery outcomes.
Subject line
Customs delay policy note
Adapt for Shopify email, a help desk macro, or a manual support reply.
Copy-ready template
Customs processing times, duties, taxes, and release decisions are not controlled by this email. Store support can review order information and explain published policy options, but cannot guarantee customs release, fee outcomes, or delivery timing.