Privacy request identity check template for Shopify merchants
A cautious message for explaining that a request may need to go through a proper identity-check process. It keeps the response safe and practical: use the published privacy route, avoid collecting secrets, and do not promise export, deletion, correction, access, verification, legal outcome, or exact timing.
Use this when
A cautious message for explaining that a request may need to go through a proper identity-check process.
Keep these guardrails
- Do not request ID documents in ordinary email
- Do not promise verification approval
- Point to the official policy route
Do not collect secrets
Do not ask for passwords, one-time codes, backup codes, government ID images, full card numbers, bank details, private account links, private payment details, or unnecessary sensitive files in ordinary support email.
Template copy
Some privacy-related requests may need to be reviewed through the contact route listed in our store policy. Please use that route rather than sending sensitive documents in this email thread.
For safety, do not send government ID images, passwords, one-time codes, full card numbers, bank details, or private account links here.
The appropriate process will explain any next step if more information is needed.
Adapt it safely
- Use your own published privacy policy and contact route.
- Replace legal conclusions with a process-based next step.
- Keep data requests separate from normal order support when needed.
- Avoid promising export, deletion, correction, verification, or timelines.
More data request templates
Customer data request first reply templateA careful first response when a shopper asks about personal data connected to a store account or order.
Data export request templateA no-promise acknowledgement when a shopper asks for a copy or export of customer data.
Data deletion request templateA careful reply when a shopper asks the store to delete account or order-related data.
Data correction request templateA response for shoppers who ask to correct personal details connected to an order or account.
Data access question templateA plain-language reply when a shopper asks what data the store can access.
Order data request templateA safe response when a shopper asks about data tied to a specific order.