Privacy-support email template

Data deletion request template for Shopify merchants

A careful reply when a shopper asks the store to delete account or order-related data. It keeps the response safe and practical: use the published privacy route, avoid collecting secrets, and do not promise export, deletion, correction, access, verification, legal outcome, or exact timing.

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Use this when

A careful reply when a shopper asks the store to delete account or order-related data.

Keep these guardrails

  • Do not promise deletion or legal outcome
  • Separate support acknowledgement from policy process
  • Avoid asking for sensitive documents in email

Do not collect secrets

Do not ask for passwords, one-time codes, backup codes, government ID images, full card numbers, bank details, private account links, private payment details, or unnecessary sensitive files in ordinary support email.

Template copy

Thanks for contacting us about a deletion request. Please use the privacy contact route listed in our store policy so the request can be reviewed through the correct process. For safety, do not send passwords, one-time codes, government ID images, full card numbers, bank details, or private account links through ordinary support email. The request will be handled according to the process described in the store policy, and support will reply with the next step available.

Adapt it safely

  • Use your own published privacy policy and contact route.
  • Replace legal conclusions with a process-based next step.
  • Keep data requests separate from normal order support when needed.
  • Avoid promising export, deletion, correction, verification, or timelines.

More data request templates

Customer data request first reply templateA careful first response when a shopper asks about personal data connected to a store account or order. Data export request templateA no-promise acknowledgement when a shopper asks for a copy or export of customer data. Data correction request templateA response for shoppers who ask to correct personal details connected to an order or account. Data access question templateA plain-language reply when a shopper asks what data the store can access. Order data request templateA safe response when a shopper asks about data tied to a specific order. Account data request templateA support reply when the shopper asks about account data rather than an order issue.