Privacy-support email template

Data request more information template for Shopify merchants

A safe note when support needs the shopper to use the proper route before more information can be reviewed. It keeps the response safe and practical: use the published privacy route, avoid collecting secrets, and do not promise export, deletion, correction, access, verification, legal outcome, or exact timing.

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Use this when

A safe note when support needs the shopper to use the proper route before more information can be reviewed.

Keep these guardrails

  • Do not ask for sensitive attachments by default
  • Point to the policy route
  • Avoid implying the outcome

Do not collect secrets

Do not ask for passwords, one-time codes, backup codes, government ID images, full card numbers, bank details, private account links, private payment details, or unnecessary sensitive files in ordinary support email.

Template copy

To review this type of request, please use the privacy contact route listed in our store policy. That route will indicate the appropriate next step if more information is needed. Please do not send passwords, one-time codes, government ID images, card numbers, bank details, or private account links in this support email. Once the request is in the correct process, support can respond through that process.

Adapt it safely

  • Use your own published privacy policy and contact route.
  • Replace legal conclusions with a process-based next step.
  • Keep data requests separate from normal order support when needed.
  • Avoid promising export, deletion, correction, verification, or timelines.

More data request templates

Customer data request first reply templateA careful first response when a shopper asks about personal data connected to a store account or order. Data export request templateA no-promise acknowledgement when a shopper asks for a copy or export of customer data. Data deletion request templateA careful reply when a shopper asks the store to delete account or order-related data. Data correction request templateA response for shoppers who ask to correct personal details connected to an order or account. Data access question templateA plain-language reply when a shopper asks what data the store can access. Order data request templateA safe response when a shopper asks about data tied to a specific order.