No-promise account merge template for Shopify merchants
A conservative template for account merge requests where the merchant wants to avoid overpromising. It keeps the response safe and practical: use store-side lookup details, avoid collecting secrets, and do not promise account merge, order transfer, email correction, account deletion, access restoration, refund, or exact timing.
Use this when
A conservative template for account merge requests where the merchant wants to avoid overpromising.
Keep these guardrails
- No promise of merge, order transfer, email correction, account deletion, access restoration, or timing
- Ask only for safe lookup details
- Warn against sending secrets
Do not collect secrets
Do not ask for passwords, one-time codes, backup codes, government ID images, private account links, full card numbers, bank details, private payment details, mailbox access, or remote-access invitations in ordinary support email.
Template copy
Thanks for contacting us about the account merge question. We can check the store-side records tied to the account emails and explain the next support step available.
Please send only the account email addresses and any order number you already have. Do not send passwords, one-time codes, backup codes, private links, full card details, or bank information.
Once we review the available records, we will reply with the next support step.
Adapt it safely
- Replace merge promises with one concrete support step.
- Keep account merge, order lookup, and email correction as separate issues.
- Ask for account emails and order numbers instead of credentials or codes.
- Use your own store policy before describing any account-support process.
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