Account-support email template

Account merge not available template for Shopify merchants

A careful message when support cannot offer account merging through the ordinary support process. It keeps the response safe and practical: use store-side lookup details, avoid collecting secrets, and do not promise account merge, order transfer, email correction, account deletion, access restoration, refund, or exact timing.

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Use this when

A careful message when support cannot offer account merging through the ordinary support process.

Keep these guardrails

  • Do not over-explain platform limitations
  • Offer an alternate support path if available
  • Avoid making legal or policy claims beyond store process

Do not collect secrets

Do not ask for passwords, one-time codes, backup codes, government ID images, private account links, full card numbers, bank details, private payment details, mailbox access, or remote-access invitations in ordinary support email.

Template copy

We cannot confirm an account merge through this support thread alone. We can still check the store-side records and explain the support option available for the account or order issue. Please do not send passwords, one-time codes, backup codes, private links, card details, or bank information in this email. Support will reply with the next step available from the store process.

Adapt it safely

  • Replace merge promises with one concrete support step.
  • Keep account merge, order lookup, and email correction as separate issues.
  • Ask for account emails and order numbers instead of credentials or codes.
  • Use your own store policy before describing any account-support process.

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