Receipt email mismatch template for Shopify merchants
A neutral response when a shopper says the receipt went to the wrong email or cannot be found. Use it when the receipt appears tied to a different email address. The wording asks for safe order context and avoids promises about account merge, email correction, order transfer, restored account visibility, download access, receipt resend, refund, or exact timing.
Copy-ready example
Subject: We can check the email details on your order
Thanks for contacting us. We can check the order information available for this purchase and compare the email details you are seeing.
Please send order number, checkout email, intended email, and whether the receipt was found in spam or promotions. Do not send passwords, one-time codes, backup codes, private account links, private download URLs, full card numbers, bank details, government ID images, mailbox access, or remote-access invitations.
Once we review the available information, we will reply with the next support step. We cannot promise an account merge, email correction, order transfer, restored account visibility, download access, receipt resend, refund, or exact timing from this message alone.
Do not collect these in email
Do not ask for passwords, one-time codes, backup codes, private account links, private download URLs, full card numbers, bank details, government ID images, mailbox access, or remote-access invitations.
Use this when
- The shopper reports that the receipt appears tied to a different email address.
- You need order number, checkout email, intended email, and whether the receipt was found in spam or promotions.
- You want process-based wording without promising a fix before review.