Guest checkout email mismatch template for Shopify merchants
A reply for guest-checkout orders where the shopper later logs in with a different email. Use it when a guest-checkout order is being compared with a different account login email. The wording asks for safe order context and avoids promises about account merge, email correction, order transfer, restored account visibility, download access, receipt resend, refund, or exact timing.
Copy-ready example
Subject: We can check the email details on your order
Thanks for contacting us. We can check the order information available for this purchase and compare the email details you are seeing.
Please send order number, guest checkout email, account login email, and the exact account screen message. Do not send passwords, one-time codes, backup codes, private account links, private download URLs, full card numbers, bank details, government ID images, mailbox access, or remote-access invitations.
Once we review the available information, we will reply with the next support step. We cannot promise an account merge, email correction, order transfer, restored account visibility, download access, receipt resend, refund, or exact timing from this message alone.
Do not collect these in email
Do not ask for passwords, one-time codes, backup codes, private account links, private download URLs, full card numbers, bank details, government ID images, mailbox access, or remote-access invitations.
Use this when
- The shopper reports that a guest-checkout order is being compared with a different account login email.
- You need order number, guest checkout email, account login email, and the exact account screen message.
- You want process-based wording without promising a fix before review.