Definition
Support response time copy is copy that sets a realistic expectation for when customer support replies.
Why it matters
Shoppers often leave when the next step feels uncertain. This copy makes the store's real process visible before the buyer has to guess.
- Use concrete timing, conditions, and support channels.
- Place the copy near the related product, cart, checkout, FAQ, or contact moment.
- Do not replace real policy details with vague trust claims.
Copy example
Support replies usually arrive within [window]. Include [order/detail] so we can help faster.
Replace bracketed fields with true store details before publishing.