Review request template bank / stationery / private issue check-in
Free honest review request template

Stationery private issue check-in review request template for Shopify stores

Use this when a planner or paper goods buyer has had a real chance to experience a planner, notebook, insert pack, or card set. The copy asks for genuine feedback without steering the customer toward a fake or inflated review.

Download CSV indexView product status

Email template

Subject: Anything we should fix first? Hi {{customer_first_name}}, Thank you for ordering {{product_name}} from {{store_name}}. Before or instead of leaving a review, you can reply here if something went wrong and you want support. A short note is enough. Honest feedback is welcome whether the experience was positive, mixed, or something we should improve. Optional prompt: If everything was clear, an honest public review is also welcome. Review link: {{review_link}} Thanks, {{store_name}}

SMS / short message version

Hi {{customer_first_name}}, thanks for your {{store_name}} order. If you have had time to try planner, notebook, insert pack, or card set, an honest review would help us improve: {{review_link}}. Positive, mixed, and critical feedback are all welcome.

Use SMS only when you have appropriate consent and unsubscribe handling for your jurisdiction and messaging tool.

Review request guardrails

  • Send only after the customer has actually received or accessed the product.
  • Ask for honest feedback, not a five-star review.
  • Make support available when something went wrong.
  • Do not filter customers based on whether they seem happy.
  • Disclose any incentive clearly if your business uses one, and follow platform rules.

Why this wording works

offer help without suppressing negative reviews. It keeps the ask direct while respecting that real customer feedback may be positive, mixed, or critical.

No fake claims: Use actual customer feedback only. Do not display reviews, testimonials, user counts, or ratings that are not real and permissioned.

Decision notes

FieldRecommendation
Customer momentcheck for unresolved issues before inviting public feedback
Best send timingafter the customer has started using it
Safe askAsk for honest feedback, not a specific star rating or only positive comments.
Do not sayDo not block, discourage, or filter negative reviews.

Neutral line

Honest feedback is welcome, whether there is something you loved or something we should improve.

Support line

If something went wrong, you can reply to this email and we will help before or instead of a public review.

Photo line

If you share a photo, only include details you are comfortable making public.

Related free resources

Browse all review request templates or download the index for internal swipe files and QA checklists.

Browse all review requestsJSON librarySitemap index