Accessibility statement template bank / digital downloads / assistive shopping help
Free accessibility wording template

Digital Downloads assistive shopping help template for Shopify stores

Use this when writing assistive shopping help for a digital downloads store. The wording gives customers a clear path to report access barriers without claiming legal compliance, audit completion, or guaranteed compatibility.

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Accessibility statement section

Help using the store

Give customers a path if they need help finding product, delivery, or policy information.

Helpful details: file format, access method, license summary, readable structure, and support contact.

CTA: Ask for shopping help

Support reply template

Subject: Help using the store Hi {{customer_first_name}}, Give customers a path if they need help finding product, delivery, or policy information. For this digital downloads accessibility question, helpful details may include: file format, access method, license summary, readable structure, and support contact. Please describe the page, tool, device, browser, assistive technology if you choose to share it, and what happened. Do not send passwords, full payment card numbers, or unrelated private information. Ask for shopping help: {{accessibility_or_support_url}} Thanks, {{store_name}} Support

Feedback checklist

Helpful accessibility feedback details: - Page URL or product name - What you were trying to do - What made it difficult - Device and browser, if you want to share - Assistive technology, if you want to share - Screenshot or short description, if relevant This template is not legal advice and does not certify WCAG or ADA compliance.

Before publishing

  • Do not claim WCAG, ADA, legal compliance, or audit completion unless verified and true.
  • Provide a clear contact path for access barriers and support questions.
  • Ask only for details needed to understand the issue.
  • Link privacy, terms, refund, delivery, contact, and acceptable-use pages clearly.
  • Do not imply Shopify endorses the store or accessibility process.
Plain boundary: Starter Fix Sprint is not affiliated with, endorsed by, or sponsored by Shopify.

Decision notes

FieldRecommendation
Accessibility intentwrite shopping assistance copy
Store contexttemplate, guide, worksheet, or file pack; file format, access method, license summary, readable structure, and support contact
Accessibility guardrailDo not provide custom purchasing service if the store does not offer it.
Category cautionavoid promising every file works with every assistive technology

Safe accessibility line

We welcome specific feedback about access barriers and will review reports using the page, product, and support details provided.

Detail line

Use concrete context such as file format, access method, license summary, readable structure, and support contact instead of broad accessibility claims.

Risk line

Accessibility risk to avoid: Do not provide custom purchasing service if the store does not offer it. Also: avoid promising every file works with every assistive technology.

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