Accessibility statement template bank / digital downloads / accessible returns
Free accessibility wording template

Digital Downloads accessible returns template for Shopify stores

Use this when writing accessible returns for a digital downloads store. The wording gives customers a clear path to report access barriers without claiming legal compliance, audit completion, or guaranteed compatibility.

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Accessibility statement section

Help with returns information

Explain how customers can ask for help understanding return steps or forms.

Helpful details: file format, access method, license summary, readable structure, and support contact.

CTA: Ask about returns

Support reply template

Subject: Help with returns information Hi {{customer_first_name}}, Explain how customers can ask for help understanding return steps or forms. For this digital downloads accessibility question, helpful details may include: file format, access method, license summary, readable structure, and support contact. Please describe the page, tool, device, browser, assistive technology if you choose to share it, and what happened. Do not send passwords, full payment card numbers, or unrelated private information. Ask about returns: {{accessibility_or_support_url}} Thanks, {{store_name}} Support

Feedback checklist

Helpful accessibility feedback details: - Page URL or product name - What you were trying to do - What made it difficult - Device and browser, if you want to share - Assistive technology, if you want to share - Screenshot or short description, if relevant This template is not legal advice and does not certify WCAG or ADA compliance.

Before publishing

  • Do not claim WCAG, ADA, legal compliance, or audit completion unless verified and true.
  • Provide a clear contact path for access barriers and support questions.
  • Ask only for details needed to understand the issue.
  • Link privacy, terms, refund, delivery, contact, and acceptable-use pages clearly.
  • Do not imply Shopify endorses the store or accessibility process.
Plain boundary: Starter Fix Sprint is not affiliated with, endorsed by, or sponsored by Shopify.

Decision notes

FieldRecommendation
Accessibility intentwrite accessible returns support copy
Store contexttemplate, guide, worksheet, or file pack; file format, access method, license summary, readable structure, and support contact
Accessibility guardrailDo not imply every return is approved.
Category cautionavoid promising every file works with every assistive technology

Safe accessibility line

We welcome specific feedback about access barriers and will review reports using the page, product, and support details provided.

Detail line

Use concrete context such as file format, access method, license summary, readable structure, and support contact instead of broad accessibility claims.

Risk line

Accessibility risk to avoid: Do not imply every return is approved. Also: avoid promising every file works with every assistive technology.

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