Accessibility statement template bank / digital downloads / accessibility contact
Free accessibility wording template

Digital Downloads accessibility contact template for Shopify stores

Use this when writing accessibility contact for a digital downloads store. The wording gives customers a clear path to report access barriers without claiming legal compliance, audit completion, or guaranteed compatibility.

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Accessibility statement section

Need accessibility help?

Tell customers how to report an access issue and what details help support investigate.

Helpful details: file format, access method, license summary, readable structure, and support contact.

CTA: Contact accessibility support

Support reply template

Subject: Need accessibility help? Hi {{customer_first_name}}, Tell customers how to report an access issue and what details help support investigate. For this digital downloads accessibility question, helpful details may include: file format, access method, license summary, readable structure, and support contact. Please describe the page, tool, device, browser, assistive technology if you choose to share it, and what happened. Do not send passwords, full payment card numbers, or unrelated private information. Contact accessibility support: {{accessibility_or_support_url}} Thanks, {{store_name}} Support

Feedback checklist

Helpful accessibility feedback details: - Page URL or product name - What you were trying to do - What made it difficult - Device and browser, if you want to share - Assistive technology, if you want to share - Screenshot or short description, if relevant This template is not legal advice and does not certify WCAG or ADA compliance.

Before publishing

  • Do not claim WCAG, ADA, legal compliance, or audit completion unless verified and true.
  • Provide a clear contact path for access barriers and support questions.
  • Ask only for details needed to understand the issue.
  • Link privacy, terms, refund, delivery, contact, and acceptable-use pages clearly.
  • Do not imply Shopify endorses the store or accessibility process.
Plain boundary: Starter Fix Sprint is not affiliated with, endorsed by, or sponsored by Shopify.

Decision notes

FieldRecommendation
Accessibility intentwrite an accessibility contact section
Store contexttemplate, guide, worksheet, or file pack; file format, access method, license summary, readable structure, and support contact
Accessibility guardrailDo not hide accessibility contact behind unrelated support paths.
Category cautionavoid promising every file works with every assistive technology

Safe accessibility line

We welcome specific feedback about access barriers and will review reports using the page, product, and support details provided.

Detail line

Use concrete context such as file format, access method, license summary, readable structure, and support contact instead of broad accessibility claims.

Risk line

Accessibility risk to avoid: Do not hide accessibility contact behind unrelated support paths. Also: avoid promising every file works with every assistive technology.

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