Browser Says File May Be Dangerous template for Shopify merchants
A careful support reply for browser says file may be dangerous cases after a Shopify digital purchase. Use it when a shopper reports browser says file may be dangerous. The wording asks for safe order context without promising restored access, successful download, compatibility, security-warning bypass, replacement, refund, resend, account changes, platform access, or exact timing.
Copy-ready example
Subject: We can check the download warning details
Thanks for contacting us. We can check the order information available for this digital product and compare it with the warning message you are seeing.
Please send order number, checkout email, product name, browser or security tool name, device, file type, and the exact warning text shown. Do not send passwords, one-time codes, backup codes, private account links, private download URLs, full card numbers, bank details, government ID images, mailbox access, remote-access invitations, or the purchased file itself through ordinary email.
Once we review the available information, we will reply with the next support step. We cannot promise restored access, successful download, compatibility, security-warning bypass, replacement, refund, resend, account changes, platform access, or exact timing from this message alone.
Do not collect these in email
Do not ask for passwords, one-time codes, backup codes, private account links, private download URLs, full card numbers, bank details, government ID images, mailbox access, remote-access invitations, or the purchased file itself through ordinary email.
Use this when
- The shopper reports browser says file may be dangerous.
- You need order number, checkout email, product name, browser or security tool name, device, file type, and the exact warning text shown.
- You want process-based wording without promising a fix before review.