What to include
State the condition, timing, support route, and full policy link so the customer can understand the process before acting.
Where it fits
This wording is intended for a Shopify order email where damaged item refund can create uncertainty.
What to avoid
Avoid guaranteed refunds, unconditional exchanges, broad store-credit promises, or return-cost claims that your policy does not support.
Return wording checklist
- Name the return or refund topic directly.
- State the qualifying condition in plain language.
- Explain what happens after approval or review.
- Point to the full return/refund policy and support route.