Return-condition wording example

Used Item Return Request wording for a Shopify book store.

Use this self-serve example to explain the customer wants to return an item that may have been used in a simple and precise tone. Edit every line against your actual return, condition, inspection, and support policy before using it.

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Starter wording

Hi there - thanks for reaching out about your return request. Return eligibility depends on the item's condition, the return window, and our current policy. Please send your order number and a short note about the item's current condition so we can review what policy-available next steps, if any, are available. We will keep the answer clear before asking you to send anything back.

Before you use it

  • Confirm the actual condition requirement in your current return policy.
  • Do not promise refund, exchange, store credit, or acceptance before review.
  • Ask for order number and item-condition context, not sensitive payment data.
  • Keep inspection wording separate from final eligibility decisions.

Short FAQ line

Returned items may need to meet our current condition requirements before any refund, exchange, or credit can be confirmed.

Email subject idea

Return condition review for your return request.

Support macro note

Use one consistent condition-review phrase across FAQ copy, support macros, return portal messages, and order-status emails.

Related self-serve pages

Washed Item Return Condition for a Shopify book store

Used Item Return Request for a Shopify food gift store

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