Return-condition wording example

International Return Condition wording for a Shopify personalized gift store.

Use this self-serve example to explain an international return needs to meet condition requirements after transit in a gentle and policy-aware tone. Edit every line against your actual return, condition, inspection, and support policy before using it.

Open the free wording tool Use free resources

Starter wording

Hi there - thanks for reaching out about your gift return review. Return eligibility depends on the item's condition, the return window, and our current policy. Please send your order number and a short note about the item's current condition so we can review what policy-available next steps, if any, are available. We will keep the answer clear before asking you to send anything back.

Before you use it

  • Confirm the actual condition requirement in your current return policy.
  • Do not promise refund, exchange, store credit, or acceptance before review.
  • Ask for order number and item-condition context, not sensitive payment data.
  • Keep inspection wording separate from final eligibility decisions.

Short FAQ line

Returned items may need to meet our current condition requirements before any refund, exchange, or credit can be confirmed.

Email subject idea

Return condition review for your gift return review.

Support macro note

Use one consistent condition-review phrase across FAQ copy, support macros, return portal messages, and order-status emails.

Related self-serve pages

Return Condition FAQ for a Shopify personalized gift store

International Return Condition for a Shopify pet supply store

Back to the return condition requirements wording tool