How do I explain policy limits without sounding unfriendly? (shipping pages)

Short answer Lead with clarity and fairness. Say what is eligible, what is not eligible, why the limit exists, and what the customer can do next if their situation is order-specific. For shipping pages, focus on shipping windows, cutoffs, tracking, and carrier limitations. Safe starter copy Before ordering, review the product details, policy links, and support information that apply to this item. If a detail matters to your purchase decision, contact support@starterfixsprint.com with the product name or order context before assuming an exception. Do not include Fake social proof, hidden policy limits, unsupported guarantees, professional advice claims, or any wording that conflicts with the actual checkout, fulfillment, product, or support process.