What to include
Include the policy rule, where the customer can check details, and the support route for lost codes, balances, or refund-credit questions.
Where it fits
This wording is intended for a Shopify store checkout helper text where lost gift card code can create payment, refund, or support confusion.
What to avoid
Avoid unsupported cash redemption, refund, transfer, expiration, balance, replacement, or private-code promises.
Gift card wording checklist
- Name whether the value is a gift card, promotional credit, refund credit, or discount code.
- State usage, expiration, partial redemption, or transfer rules only if accurate.
- Do not expose private code or balance details in public copy.
- Point to gift card email, account page, refund policy, or support route.