FAQ answer example
Shopify international buyer FAQ answer for: Why is my discount code not working?
Use this page when an international buyer page that needs destination, duties, and tracking clarity. The answer should be short enough for buyers to scan, but specific enough to avoid vague reassurance.
Paste-ready FAQ answer
Why is my discount code not working?
Discount codes can depend on eligible products, expiration, minimum order value, region, and whether they combine with other offers. Review the offer terms before checkout. For international buyer FAQ, keep the answer short, link the relevant policy or support page, and avoid adding claims that are not shown elsewhere on the store.
Replace this example with the store's actual product, policy, delivery, support, privacy, and order details. This is copy guidance, not legal advice or a promise of business results.
Facts to include
Eligible Products
Make this detail visible near the answer or link to the page where the buyer can confirm it.
Expiration
Make this detail visible near the answer or link to the page where the buyer can confirm it.
Combination Rules
Make this detail visible near the answer or link to the page where the buyer can confirm it.
Wording to avoid
- hidden terms
- pressure-only discount copy
- Fake reviews, fake user counts, hidden pricing, or official Shopify affiliation claims.
- Promises of traffic, ranking, sales, conversion, legal, tax, safety, fulfillment, carrier, or platform outcomes.