Damaged delivery wording example

International Damaged Delivery wording for a Shopify furniture store.

Use this self-serve example to explain an international shipment arrived damaged in a structured and direct support tone. Edit every line against your actual replacement, return, and carrier policy before publishing.

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Starter wording

Hi there - I am sorry your furniture item arrived this way. Please send us 2-3 clear photos of the item, the packaging, and the shipping label if available. Once we have those details, we can confirm the best next step for a replacement or another policy-available resolution. We will keep the process simple and let you know whether anything needs to be returned before a replacement is sent.

Before you use it

  • Confirm the reporting window in your actual policy.
  • Say exactly which photos or packaging details are needed.
  • Avoid promising a replacement ship date until your team has confirmed inventory and address details.
  • Keep damage exceptions separate from normal preference-based returns.

Short support-page line

If your order arrives damaged, contact us with photos of the item and packaging so we can review the best policy-available next step.

Email subject idea

We are sorry your furniture item arrived damaged - here is what we need next.

Internal note

Use one consistent phrase for damage reports across FAQ, support macros, order-status emails, and return instructions.

Related self-serve pages

Final Sale Damaged Exception for a Shopify furniture store

International Damaged Delivery for a Shopify bedding store

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