Account-security email template

One-time code expired template for Shopify merchants

A cautious response when a shopper says a login or verification code expired before it worked. It keeps the response safe and practical: ask for store-side lookup details and visible error text, never ask for codes, and do not promise verification success, account unlock, restored access, resend, refund, or exact timing.

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Use this when

A cautious response when a shopper says a login or verification code expired before it worked.

Keep these guardrails

  • Do not promise a new code or exact timing
  • Ask for visible error text, not the code itself
  • Avoid collecting credentials

Do not collect secrets

Never ask for security codes, one-time codes, two-factor codes, backup codes, passwords, private account links, full card numbers, bank details, government ID images, private payment details, or remote-access invitations in ordinary support email.

Template copy

Thanks for reporting the expired-code message. We can check the store-side record and the visible issue you are seeing. Please send the account email and the exact error text. Do not send the one-time code, backup code, password, private link, or payment details. We will reply with the next support step available from the information we can safely check.

Adapt it safely

  • Never ask customers to paste verification, security, or backup codes.
  • Replace verification promises with one process-based support step.
  • Ask for visible error text instead of screenshots containing secrets.
  • Use your own store policy before describing any account-support process.

More security-code templates

Security code not working first reply templateA first response when a shopper says a login or verification security code does not work. Two-factor code not working templateA safety-first reply when the shopper says a two-factor authentication code is not accepted. Verification code not received templateA reply when the shopper says a verification or security code never arrived. Verification code wrong email templateA careful reply when a shopper thinks a security code went to the wrong email address. Security code too many attempts templateA response when the shopper sees too many code attempts or a temporary verification block. Security code after password reset templateA reply when a shopper reset a password but the security code or verification step still fails.