Confirm the request is in review.
Keep the reply calm, specific, and aligned with your store policy.
Free template
Refund status update template
Update a customer who is waiting for a refund-request review.
Copy-ready template
Subject: Update on your refund request
Hi {{customer_name}},
Thanks for your patience. Your request for order {{order_number}} is still being reviewed.
We are checking the relevant order details and will reply with the next support step once the review is complete.
Thanks,
{{store_name}} Support
Use this carefully
Avoid exact timing unless verified.
Keep the reply calm, specific, and aligned with your store policy.
Do not imply approval.
Keep the reply calm, specific, and aligned with your store policy.