Explain what customers should send.
Keep the reply calm, specific, and aligned with your store policy.
Free template
Refund request FAQ answer builder
Create a help-center answer for how customers can submit refund requests.
Copy-ready template
To request a refund review, contact us with your order number, the reason for your request, and any relevant photos or delivery details. Our support team will review the request against the order details and store policy, then reply with the next support step. Please do not send sensitive payment information in your message.
Use this carefully
Use review-based wording.
Keep the reply calm, specific, and aligned with your store policy.
Tell customers not to send sensitive payment data.
Keep the reply calm, specific, and aligned with your store policy.