Use only after internal approval exists.
Keep the reply calm, specific, and aligned with your store policy.
Free template
Refund request approved next-step template
Provide neutral next-step wording only after the store has confirmed approval internally.
Copy-ready template
Subject: Next step for order {{order_number}}
Hi {{customer_name}},
Thanks for your patience while we reviewed your request. Your store-approved next step is: {{approved_next_step_from_store_policy}}.
Please follow the instructions in that step, and reply here if anything is unclear.
Thanks,
{{store_name}} Support
Use this carefully
Insert the policy-approved next step.
Keep the reply calm, specific, and aligned with your store policy.
Do not add extra promises beyond what is approved.
Keep the reply calm, specific, and aligned with your store policy.