Suggest inbox checks without blaming the customer.
Keep the reply calm, record-based, and aligned with your store support process.
Free template
Spam folder receipt check template
Suggest simple inbox checks while still reviewing the order record.
Copy-ready template
Subject: A quick check for the receipt email
Hi {{customer_name}},
Thanks for letting us know the receipt is missing. Sometimes receipt emails can land in spam, promotions, updates, or another inbox folder.
Please check those folders and send the purchase email or order number if available. We will review the store-side record and reply with the next support step.
Thanks,
{{store_name}} Support
Use this carefully
Ask for purchase email or order number.
Keep the reply calm, record-based, and aligned with your store support process.
Do not promise redelivery before review.
Keep the reply calm, record-based, and aligned with your store support process.