Explain what customers should check.
Keep the reply calm, record-based, and aligned with your store support process.
Free template
Receipt not received FAQ answer builder
Create help-center wording for customers who cannot find their receipt or order confirmation.
Copy-ready template
If you cannot find your receipt or order confirmation, please check spam, promotions, updates, and alternate inbox folders first. If it is still missing, contact us with the email used at checkout and any order number if available. Please do not send card numbers, banking details, or sensitive payment information.
Use this carefully
Ask for checkout email and order number.
Keep the reply calm, record-based, and aligned with your store support process.
Warn against sensitive payment details.
Keep the reply calm, record-based, and aligned with your store support process.