Ask for checkout email and approximate time if useful.
Keep the reply calm, record-based, and aligned with your store support process.
Free template
Guest checkout receipt not received template
Use when a guest checkout customer cannot find the receipt or confirmation.
Copy-ready template
Subject: Checking the guest checkout record
Hi {{customer_name}},
Thanks for reaching out. We can review the guest checkout record using non-sensitive order details.
Please send the email used at checkout and any order number or approximate purchase time if available. Do not send card or banking details. We will review the store-side record and reply with the next support step.
Thanks,
{{store_name}} Support
Use this carefully
Avoid sensitive payment details.
Keep the reply calm, record-based, and aligned with your store support process.
Do not confirm payment or order status before review.
Keep the reply calm, record-based, and aligned with your store support process.