Say you will not guess.
Keep the reply calm, record-based, and aligned with your store support process.
Free template
No-promise receipt not received template
Use when a missing receipt needs review but support must avoid premature promises.
Copy-ready template
Subject: We are reviewing your receipt request
Hi {{customer_name}},
Thanks for letting us know the receipt email has not been found. We do not want to guess or give an unsupported answer before checking the store-side record.
Please send the purchase email and any order number if available. We will review the information and reply with the next support step.
Thanks,
{{store_name}} Support
Use this carefully
Ask only for non-sensitive details.
Keep the reply calm, record-based, and aligned with your store support process.
Avoid resend, payment, refund, credit, document, tax, legal, or timing promises.
Keep the reply calm, record-based, and aligned with your store support process.