Ask for device/browser context if useful.
Keep the reply calm, non-sensitive, and aligned with your store support process.
Free template
Password reset loop reply template
Reply when the customer says the reset process loops or keeps sending them back to login.
Copy-ready template
Subject: Checking the password reset loop
Hi {{customer_name}},
Thanks for letting us know the reset flow keeps looping. I am sorry it is not working smoothly.
Please send the account email, browser or device type if known, and the non-sensitive message shown. Do not send passwords or one-time codes. We will review the details and reply with the next support step.
Thanks,
{{store_name}} Support
Use this carefully
Keep credentials out of email.
Keep the reply calm, non-sensitive, and aligned with your store support process.
Avoid promising a technical fix.
Keep the reply calm, non-sensitive, and aligned with your store support process.