Do not ask for private links.
Keep the reply calm, record-based, and aligned with your store support process.
Free template
Expired order status link template
Handle a message that the order status link expired or no longer works.
Copy-ready template
Subject: Reviewing the order status link message
Hi {{customer_name}},
Thanks for reporting that the order status link expired or no longer works.
Please send the order number and checkout email if available. Do not forward private links or send payment information. We will review the store-side record and reply with the next support step.
Thanks,
{{store_name}} Support
Use this carefully
Ask for order context instead.
Keep the reply calm, record-based, and aligned with your store support process.
Avoid promising a replacement link or status outcome.
Keep the reply calm, record-based, and aligned with your store support process.