Confirm review is still happening.
Keep the reply calm, status-based, and aligned with your store support process.
Free template
Order edit request status update template
Update a customer while an order edit request is under review.
Copy-ready template
Subject: Update on your order edit request
Hi {{customer_name}},
Thanks for your patience. Your edit request for order {{order_number}} is still being reviewed against the current order status.
Once the review is complete, we will reply with the next support step available through our store process.
Thanks,
{{store_name}} Support
Use this carefully
Avoid exact timing unless confirmed.
Keep the reply calm, status-based, and aligned with your store support process.
Do not imply edit approval.
Keep the reply calm, status-based, and aligned with your store support process.