Say the request is understood.
Keep the reply calm, status-based, and aligned with your store support process.
Free template
No-promise order edit template
Use when an order edit request needs review but support must avoid premature promises.
Copy-ready template
Subject: We are reviewing your order edit request
Hi {{customer_name}},
Thanks for contacting us about order {{order_number}}. We understand you are asking for an order edit review.
We do not want to guess or give an unsupported answer before checking the order status. We will review the information available and reply with the next support step.
Thanks,
{{store_name}} Support
Use this carefully
Avoid edit, refund, credit, payment, inventory, or timing promises.
Keep the reply calm, status-based, and aligned with your store support process.
Give the customer a clear support process.
Keep the reply calm, status-based, and aligned with your store support process.