Ask for current and requested variants.
Keep the reply calm, status-based, and aligned with your store support process.
Free template
Change variant color or size template
Reply when a customer wants to change a size, color, style, or variant before shipping.
Copy-ready template
Subject: Checking the variant change request
Hi {{customer_name}},
Thanks for reaching out. We understand you want to change the variant on order {{order_number}}.
Please send the current variant and the variant you want us to review. We will check order status and availability before confirming the next support step.
Thanks,
{{store_name}} Support
Use this carefully
Mention availability as a review item.
Keep the reply calm, status-based, and aligned with your store support process.
Avoid promising inventory or fulfillment results.
Keep the reply calm, status-based, and aligned with your store support process.