Do not promise faster delivery.
Keep the reply calm, status-based, and aligned with your store support process.
Free template
Change shipping method request template
Handle a request to change shipping speed or shipping method without promising carrier or delivery outcomes.
Copy-ready template
Subject: Reviewing the shipping method request
Hi {{customer_name}},
Thanks for contacting us about order {{order_number}}. We understand you want to review the shipping method.
Shipping changes can depend on order status, carrier options, destination, and store process. We will review the available information and reply with the next support step.
Thanks,
{{store_name}} Support
Use this carefully
Use dependency-based wording.
Keep the reply calm, status-based, and aligned with your store support process.
Avoid carrier, cost, or delivery-date guarantees.
Keep the reply calm, status-based, and aligned with your store support process.