Ask for item and requested quantity.
Keep the reply calm, status-based, and aligned with your store support process.
Free template
Change quantity request template
Use when a customer wants to increase or decrease item quantity in an existing order.
Copy-ready template
Subject: Reviewing the quantity change request
Hi {{customer_name}},
Thanks for your message about order {{order_number}}. We understand you want to change the quantity of an item.
Please send the item name and requested quantity. We will review the order status and reply with the next support step available through our process.
Thanks,
{{store_name}} Support
Use this carefully
Avoid price or payment promises.
Keep the reply calm, status-based, and aligned with your store support process.
Do not imply inventory availability until checked.
Keep the reply calm, status-based, and aligned with your store support process.