Ask for exact note text.
Keep the reply calm, status-based, and aligned with your store support process.
Free template
Add order note request template
Reply when a customer asks to add a gift note, delivery note, or order note.
Copy-ready template
Subject: Checking the order note request
Hi {{customer_name}},
Thanks for your message. We understand you want to add a note to order {{order_number}}.
Please send the exact note you want us to review. We will check the order status and reply with the next support step available through our process.
Thanks,
{{store_name}} Support
Use this carefully
Do not promise the note can be added.
Keep the reply calm, status-based, and aligned with your store support process.
Avoid adding sensitive personal information to notes.
Keep the reply calm, status-based, and aligned with your store support process.