Ask for item name or link.
Keep the reply calm, status-based, and aligned with your store support process.
Free template
Add item to order request template
Reply when a customer asks to add another item to an existing order.
Copy-ready template
Subject: Reviewing the add-item request
Hi {{customer_name}},
Thanks for reaching out about order {{order_number}}. We understand you would like to add another item.
We need to review the order status and store process before confirming the next support step. Please send the item name or link you want us to review. Do not send payment details by email.
Thanks,
{{store_name}} Support
Use this carefully
Avoid collecting payment details.
Keep the reply calm, status-based, and aligned with your store support process.
Do not promise price, payment, or fulfillment changes.
Keep the reply calm, status-based, and aligned with your store support process.